Refund policy

Refund policy of the website

applicable from


The present refund policy is applicable between , , share capital: €, registered with the RCS of " : , France, telephone: , email: , intra-community VAT number: , hereafter "the Publisher" and any person, individual or legal entity, of private or public law, registered on the Site to purchase a Product, hereafter "the Customer".


"Customer":any person, natural or legal person, of private or public law, registered on the Site.

"Site Content": elements of any kind published on the Site, whether or not protected by an intellectual property right, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

" ThePublisher ": " ": any person, natural or legal person, of private or public law, connecting to the Site.

"Product": goods of any kind sold on the Site by the Publisher to Customers.

"Site":website accessible at the URL as the related sub-sites, mirror sites, portals and URL variations.


The Site is freely accessible to all Internet users. Browsing on the Website implies the acceptance by any Internet User of these general terms and conditions. The simple connection to the Site, by any means whatsoever, including through a robot or browser, will entail full and complete acceptance of these terms and conditions. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.

By the same token, the Internet User acknowledges that he/she is fully aware of them and accepts them without restriction.

The fact of ticking the aforementioned box shall be deemed to have the same value as a handwritten signature on the part of the Internet User. The Internet User acknowledges the evidential value of The Publisher's automatic recording systems and, unless he or she can prove otherwise, waives the right to contest them in the event of a dispute.

These general terms and conditions are applicable to the relationship between the parties to the exclusion of all other conditions, and in particular those of the Internet User.

Acceptance of these general terms and conditions implies that the Internet User has the legal capacity necessary for this, or failing this, that he/she has the authorisation of a tutor or curator if he/she is incapable, of his/her legal representative if he/she is a minor, or that he/she holds a power of attorney if he/she is acting on behalf of a legal entity.


The purpose of the Site is the sale of Products to Customers.


5.1. Order

In order to place an order, Internet Users may select one or more Products and add them to their shopping cart. The availability of Products is indicated on the Site, in the description sheet of each item. When their order is complete, they will be able to access their basket by clicking on the button provided for this purpose.

5.2. Validation of the order by the Internet User

By consulting their basket, Internet Users will be able to check the number and nature of the Products they have chosen and will be able to check their unit price as well as their overall price. They will be able to remove one or more Products from their basket.

If they are satisfied with their order, Internet Users will be able to validate it. They will then access a form on which they can either enter their connection identifiers if they already have them, or register on the Site by completing the registration form with their personal information.

5.3. Payment by the Customer

As soon as they are connected or after they have completed the registration form in full, Customers will be invited to check or modify their delivery and invoicing details, then will be invited to make their payment by being redirected to the secure payment interface with the mention "order with obligation to pay" or any similar formula.

5.4. Confirmation of the order by The Publisher

Once the payment has actually been received by the Publisher, the latter undertakes to acknowledge receipt to the Customer by electronic means, within a maximum of 24 hours. Within the same time limit, the Publisher undertakes to send the Customer an e-mail summarizing the order and confirming its processing, including all related information.


6.1. Prices

The applicable prices are those displayed on the Site on the day of the order. These prices may be modified at any time by the Publisher. The prices displayed are valid only on the day of the order and are not effective for the future.

The prices shown on the Site are in euros, all taxes included, excluding delivery costs.

6.2. Method of payment

The Customer may make payment via . Payments by credit card are made by means of secure transactions provided by ].

The Publisher does not have access to any data relating to the Customer's means of payment when paying by credit card. The payment is made directly in the hands of the banking institution.

In the case of payment by money order, cheque or bank transfer, delivery periods only begin to run from the date of receipt of payment by the Publisher.

6.3. Invoicing

The Publisher will send or make available to the Customer an invoice electronically after each payment. The Customer expressly agrees to receive invoices electronically.

6.4. Failure to pay

Agreed payment dates cannot be delayed under any pretext whatsoever, including in the event of a dispute.

Any sum not paid on the due date shall give rise, automatically and without formal notice, to the application of late payment penalties calculated on the basis of a rate equal to 3 times the legal interest rate, without this penalty affecting the due date of the sums due in principal.

In addition, any late payment will result in the invoicing to the defaulting Client of collection costs of 40 euros, the immediate due date of all sums remaining due regardless of the agreed deadlines, increased by an indemnity of 20% of the amount as a penalty clause, as well as the possibility of unilateral termination of the contract at the Client's expense. This clause falls within the framework of the provisions of article 1152 of the Civil Code allowing the judge to reduce the indemnity if the judge considers it excessive.

6.5. Retention of title

The Products sold remain the property of The Publisher until full payment of their price, in accordance with this retention of title clause.


7.1. 7.1. Customer service

The customer service of the Site is accessible from to from to at the following non surcharged phone number: , by email at : or by post to the address indicated in article 1 of these general conditions. In the last two cases, the Publisher undertakes to provide an answer under working days.

7.2. Right of withdrawal - Distance selling

The present article 7.2 is applicable to the Customer having the status of consumer within the meaning of the introductory article of the Consumer Code.

7.2.1. Conditions for exercising the right of withdrawal

In accordance with current legislation on distance selling, the Customer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, with the exception, where appropriate, of the cost of return.

The period referred to in the previous paragraph shall run from either the day on which the distance contract is concluded for contracts relating to the provision of a service and/or the supply of digital content not supplied on a physical medium, or from the receipt of the goods by the Customer or a third party, other than the carrier, designated by the Customer, for contracts for the sale of goods and contracts for the provision of services including the delivery of goods.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period shall run from receipt of the last good or lot or the last part. In the case of contracts providing for the regular delivery of goods over a specified period, the time limit shall run from receipt of the first good.

Where the period of fourteen days expires on a Saturday, Sunday or public holiday or non-working day, it shall be extended until the first working day thereafter.

The decision to withdraw must be notified to the Publisher at the address indicated in article 1 of these general terms and conditions by means of an unambiguous statement. The Customer may, for example, use the standard form provided at the end of these general terms and conditions. In any event, the Publisher will send the Customer an acknowledgement of receipt of the said withdrawal by e-mail as soon as possible.

7.2.2. Effects of the right of withdrawal

The Customer shall return or restitute the products to the professional or to any person designated by the latter, without undue delay and, at the latest, within fourteen days of the communication of his decision to withdraw.

Where the right of withdrawal is exercised, the trader shall be obliged to reimburse the Customer for the totality of the sums paid, as soon as possible and at the latest within fourteen days following the date on which this right was exercised. Where appropriate, the professional may defer the reimbursement until the Products have been recovered or until the Customer has provided proof of the dispatch of the Products, at the earliest of the two events. Beyond that, the sum due shall automatically bear interest at the legal rate in force, as specified in Article L. 242-4 of the French Consumer Code.

Where applicable, the professional shall make the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to the use of another means of payment and insofar as the refund does not incur any costs for the Customer. However, the Professional is not obliged to reimburse the additional costs if the Client has expressly chosen a more expensive delivery method than the standard delivery method offered.

The direct costs of returning the Product shall be borne by the Client. These costs are estimated at a maximum of euros if, due to its nature, the Product cannot normally be returned by post.

The Customer's liability is only incurred with regard to the depreciation of the Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product.

The conditions, deadlines and procedures for exercising the right of withdrawal are set out in the standard form provided at the end of these general terms and conditions.

7.2.3. Exclusions from the right of withdrawal

The right of withdrawal shall not apply, in particular, to contracts :

  • of supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the Customer and express renunciation of his right of withdrawal ;
  • the supply of goods made to the Customer's specifications or clearly personalised;
  • the supply of goods likely to deteriorate or expire rapidly;
  • the supply of goods which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • the supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
  • the supply of alcoholic beverages whose delivery is deferred for more than 30 days and whose value agreed at the conclusion of the contract depends on fluctuations in the market which are beyond the trader's control ;
  • maintenance or repair work to be carried out urgently at the Customer's home and expressly requested by him, within the limit of the spare parts and work strictly necessary to meet the emergency;
  • the supply of audio or video recordings or computer software when they have been unsealed by the Customer after delivery;
  • the supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
  • concluded at a public auction;
  • the supply of accommodation services, other than residential accommodation, transport of goods, car rental, catering or leisure activities which are to be provided on a specific date or during a specific period ;
  • the supply of digital content not provided on a physical medium, the performance of which has commenced after prior express agreement by the Customer and express renunciation of the Customer's right of withdrawal.

Likewise, the right of withdrawal shall not apply to contracts executed in full by both parties at the express request of the Customer before the latter exercises his right of withdrawal.

When validating the order of digital content independent of any material support before the expiry of the withdrawal period, the Customer's renunciation of the right of withdrawal shall be manifested by ticking the box corresponding to the following sentence: " I expressly renounce my 14-day right of withdrawal for the Products delivered". The Customershall then receivean email confirmation of his renunciation of the right of withdrawal.

During the validation of the order of a service, the Customer's renunciation of the right of retraction will be shown by ticking the box corresponding to the following sentence: "I expressly renounce my 14-day right of retraction for the services I would benefit from before the end of this period". The Customerwill then receive a confirmation by email of his renunciation of the right of retraction.

A Customer who has exercised his right to withdraw from a contract for the provision of services whose performance has begun, at his express request, before the end of the withdrawal period shall pay the professional an amount corresponding to the service provided up to the communication of his decision to withdraw, this amount being proportional to the total price of the service agreed in the contract.

7.3. Cancellation of the contract on the Customer's initiative

The Consumer Customer may terminate the contract by registered letter with acknowledgement of receipt if the delivery date of the goods exceeds seven days. The Customer will then be refunded the sums committed by him at the time of the order.

This clause is not intended to apply if the delay in delivery is due to a case of force majeure. In such a case, the Customer undertakes not to take legal action against the Publisher and waives the right to cancel the sale provided for in this article.

7.4. Guarantees

7.4.1. Warranty for defects and apparent defects

It is up to the Customer to check the good condition of the Products at the time of delivery. This verification must in particular relate to the quality, quantities and references of the Products as well as their conformity to the order. No complaint will be taken into account after a period of three days from delivery. In any event, any complaint concerning the packages delivered will only be taken into account if the Customer, being a merchant, has expressed reservations to the carrier in accordance with Articles L. 133-3 et seq. of the French Commercial Code.

7.4.2. Warranty for defects and hidden defects Legal guarantees

Customers have a legal guarantee of correct delivery (Article 1604 of the Civil Code), a legal guarantee against hidden defects (Articles 1641 et seq. of the Civil Code) and a security guarantee (Articles 1245 et seq. of the Civil Code).

Customers who are consumers also have a legal guarantee of conformity (articles L. 217-4 et seq. of the Consumer Code). Conventional guarantee

The Products benefit, in addition to the legal guarantee, from a conventional guarantee of conformity on the French territory, with a duration of years as from the delivery of the Product. Return

In order to implement the guarantee, it is the Customer's responsibility to return the product to the address of the Publisher's head office, accompanied by an explanatory letter requesting either repair, exchange or refund.

In any case, the Customer is requested to follow precisely the instructions of the Publisher concerning the return of the Products.

The costs of returning the Product remain the responsibility of the Customer, except for Consumer Customers implementing the guarantee of conformity of articles L. 217-4 et seq. of the Consumer Code.

The Consumer Customer benefits from a period of 2 years from the delivery of the good to act with the seller. In this respect, he may choose between repairing or replacing the Product, subject to the cost conditions provided for in Article L.217-9 of the French Consumer Code. Finally, the Customer is exempt from providing proof of the existence of the Product's lack of conformity during the 24 months following delivery of the said Product, except for second-hand goods.

Where applicable, the legal guarantee of conformity applies independently of the commercial guarantee.

When the Consumer Customer decides to implement the guarantee for hidden defects, he can choose between cancellation of the sale or a reduction in the sale price.


8.1. 8.1. Applicable law

The present general conditions are subject to the application of French law.

8.2. Modifications of the present general terms and conditions

The present general conditions can be modified at any time by the Publisher. The general terms and conditions applicable to the Customer are those in force on the day of his order or his connection to this Site, any new connection to the personal space implies acceptance of the new general terms and conditions.

8.3. Disputes

By virtue of the order n°2015-1033 of August 20, 2015, all disputes with a consumer Customer that may arise in the context of the execution of these general conditions and whose solution has not been previously found amicably between the parties must be submitted to Medicys:

In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https: //

Any dispute relating to or in connection with this contract shall be settled by arbitration in accordance with the rules of the Institut digital d'arbitrage et de médiation:

8.4. Entirely .

The nullity of one of the clauses of the present contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, as far as possible, replace the cancelled stipulation by a valid stipulation corresponding to the spirit and purpose hereof.

8.5. Non-waiver

Failure by The Publisher to exercise the rights granted hereunder shall in no way be construed as a waiver of such rights.

8.6. Telephone canvassing

The Customer is informed that he has the possibility to register on the opposition list to telephone solicitation at

8.7. Languages of these general terms and conditions

The present general conditions are proposed in French.

8.8. Abusive clauses

The provisions of these general conditions apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.