Shipping policy

Shipping Policy

applicable from


The purpose of this shipping policy is to define the terms and conditions applicable to the shipment of a Product to the Customer by the Publisher.


The present shipping policy is applicable between , , capital stock: €, registered with the RCS of " : , France, telephone: , email: , intra-community VAT number: , hereafter "the Publisher" and any person, individual or legal entity, under private or public law, registered on the Site to purchase a Product, hereafter "the Customer".


"Customer":any person, natural or legal person, of private or public law, registered on the Site.

"Site Content": elements of any kind published on the Site, whether or not protected by an intellectual property right, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.

" ThePublisher ": " ": any person, natural or legal person, of private or public law, connecting to the Site.

"Product": goods of any kind sold on the Site by the Publisher to Customers.

"Site":website accessible at the URL as the related sub-sites, mirror sites, portals and URL variations.


The Site is freely accessible to all Internet users. Browsing on the Site implies the acceptance by any Internet User of this shipping policy. The simple connection to the Site, by any means whatsoever, including through a robot or browser, will entail full and complete acceptance of this shipping policy. When registering on the Site, this acceptance will be confirmed by ticking the corresponding box.

By the same token, the Internet User acknowledges that he/she is fully aware of them and accepts them without restriction.

The fact of ticking the above-mentioned box shall be deemed to have the same value as a handwritten signature on the part of the Internet User. The Internet User acknowledges the evidential value of The Publisher's automatic recording systems and, unless he or she can prove otherwise, waives the right to contest them in the event of a dispute.

This shipping policy is applicable to the relationship between the parties to the exclusion of all other conditions, including those of the Internet User.

Acceptance of this shipping policy assumes that the Internet User has the necessary legal capacity to do so, or, failing this, that he/she has the authorisation of a guardian or trustee if he/she is incapable, of his/her legal representative if he/she is a minor, or that he/she holds a power of attorney if he/she is acting on behalf of a legal entity.


5.1. Delivery charges

The delivery or availability costs will, in any case, be indicated to the Customer before any payment and only concern deliveries made in metropolitan France, including Corsica. For any other place of delivery, it is up to the Customer to contact customer service.

In the event of delivery of the Product to the Customer in a shop or in a place that is a partner of the Publisher, the related costs are specified to the Customer at the time of the order.

The delivery charges indicated on the Site are understood to be in euros, all taxes included.

5.2. 5.2. Delivery time

Orders are delivered by within a period of working days from the date of full receipt of the price by the Publisher.

Certain products or certain order volumes may nevertheless justify a delivery time longer than 2 working days. This will be expressly mentioned to the Customer when validating the order.

5.3. Deteriorated parcel

In the event of delivery of a package that is obviously and visibly damaged, it is up to the Customer to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package can be prepared and sent as soon as the damaged package is received. In such a case, the delivery times indicated above in the present general conditions will no longer be applicable.

5.4. Retention of title - transfer of risks

Ownership of the delivered Products is reserved to the Publisher until delivery of the Products to the Customer, notwithstanding any clause to the contrary, unless the parties have punctually and expressly agreed in writing to disregard this clause.

The Client bears the risks relating to the Products from the time of the order. For the entire duration of the retention of title, the Client shall insure the Products belonging to the Publisher at its own expense against any damage that may occur and shall justify this to the Publisher at first request.


6.1. Applicable law

This shipping policy is subject to the application of French law.

6.2. Changes to this shipping policy

This shipping policy may be changed at any time by The Publisher. The shipping policy applicable to the Customer is the one in force on the day of his order or his connection to this Site, any new connection to the personal space implies acceptance of the new shipping policy.

6.3. Disputes

By virtue of the order n°2015-1033 of August 20, 2015, all disputes with a consumer Customer that may arise in the context of the execution of these general conditions and whose solution has not been previously found amicably between the parties must be submitted to Medicys:

In addition, the consumer Customer is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https: //

Any dispute arising out of or in connection with this contract shall be settled by arbitration in accordance with the rules of the Digital Institute for Arbitration and Mediation:

6.4. Entirely

The nullity of one of the clauses of the present contract shall not entail the nullity of the other clauses of the contract or of the contract as a whole, which shall retain their full effect and scope. In such a case, the parties shall, as far as possible, replace the cancelled stipulation by a valid stipulation corresponding to the spirit and purpose hereof.

6.5. Non-waiver

Failure by The Publisher to exercise the rights granted hereunder shall in no way be construed as a waiver of such rights.

6.6. Telephone canvassing

The Customer is informed that he has the possibility to register on the opposition list to telephone solicitation at

6.7. Languages of this shipping policy

This shipping policy is offered in French.

6.8. Abusive clauses

The stipulations of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning unfair terms in contracts concluded between a professional and a consumer.